Refund Policy

Eligibility

Individual seats on open cohorts may be refunded in full if you cancel at least fourteen (14) days before the published start date and have not accessed paid lesson materials. Cancellations inside fourteen days may receive a partial refund of fifty percent (50%) if materials remain unopened; otherwise the seat is transferable to a later cohort within six months.

Timeframe to request

Submit refund requests within thirty (30) days of payment for billing errors, or according to the cancellation windows above for voluntary withdrawals. Requests after a programme ends are limited to proven duplicate charges.

Full vs partial refunds

Full refunds apply when we cancel a cohort, when eligibility windows above are met with unused materials, or when a duplicate payment is verified. Partial refunds may apply for mid-notice cancellations or when only unused add-on coaching hours remain.

Non-refundable items

• Completed live sessions already delivered in a private Floor Cohort or Audit Room engagement
• Custom policy workshops that have been delivered
• Third-party fees (bank charges) where recovery is not possible
• Free informational downloads from this website

Refund process

Email contact@schema-reports.digital with your full name, organisation, programme name, payment date, and reason. We may ask for invoice numbers. Phone support: 078 1183 5562.

Processing time and method

Approved refunds are processed within fourteen (14) business days to the original payment method where possible. Bank transfers may take additional clearing time depending on your institution.

Cancellation by Schema Reports

If we cancel or materially reschedule a programme and you cannot attend the new dates, you may choose a full refund or transfer to another cohort at no extra seat fee.

Exceptions

Statutory rights under United Kingdom consumer law remain unaffected where they apply. Enterprise contracts may supersede this policy when a signed statement of work includes different commercial terms.